ServiceNow Admin/Developer - Hiring ASAP (ITXX Modules)

The ServiceNow Design & Process Administrator will act as Business Application Owner for various business tools & applications. This includes, but not limited to, end-to-end management of ServiceNow, SAP, AGILE, Tableau and other Data Warehouse applications.

This role enables Business Operations by ensuring that applications are highly available to End User community with right level of access to required features and functionalities. This will require working cross-functionally with various internal and external teams including Managed Services Vendors. This individual works closely with Sr Management to understand business strategy and define future vision for tools & applications. It will require constantly evaluating current tools set and make recommendations for future. This individual will also be responsible for managing vendor relationship and contract management with vendor(s).

What You Will Do

ServiceNow

• Manage day-to-day administration tasks internally and monitor & manage complex activities by Managed Services Vendor that includes platform maintenance and upgrades
• Own entire life cycle of enhancements of existing functionality from End User Request to deployment that will involve business requirements, design, development, and user acceptance testing phases
• Lead projects and programs for new functionalities from project charter to Go-Live including project planning, execution that includes vendor management, financials, and risk management
• Ensure support of all End Users request tickets for break/fix
• Provide strategy and roadmap for ServiceNow to align with and enable business vision
• Create SOPs and other documentation for operational management of tools but also create guides for End Users using of the tools
• Manage projects and programs related to all Business Applications & Tools
• Negotiate support contracts with vendor(s)

What You Bring

• Bachelor’s degree or equivalent combination of education and experience
• 5+ Years’ of demonstrated track record of leading Application Development projects and programs from concept to deployment
• Experience creating design documents from Business Requirements that include workflows, portal design elements, notifications triggers and SLAs
• Highly skilled in reviewing as well as generating SOPs
• Proficiency with Microsoft Suite including SharePoint

Preferred Skills

• 2 years’ experience of ServiceNow platform administration
• 2 years' experience of ServiceNow workflow design and implementation
• 3 Years’ experience in Vendor Management and Contract Negotiation
• This individual is highly detail-oriented and must have structured thinking process
• Strong verbal, written, and interpersonal communication skills; ability to work successfully in cross-functional teams and multiple levels of both management and Vendor contacts

o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

§ Medical, dental & vision

§ Critical Illness, Accident, and Hospital

§ 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

§ Life Insurance (Voluntary Life & AD&D for the employee and dependents)

§ Short and long-term disability

§ Health Spending Account (HSA)

§ Transportation benefits

§ Employee Assistance Program

§ Time Off/Leave (PTO, Vacation or Sick Leave) About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Job Summary

Job number: JP-004700754 Date posted : 2024-08-24 Profession: Developer Employment type: Contract to Regular