Senior ServiceNow Developer

Senior ServiceNow Developer Role

Zoox is seeking an experienced Senior ServiceNow Developer to lead the technical implementation strategy and participate in product roadmap development. This role demands a deep understanding of ServiceNow, with strong knowledge of the Now platform, ITSM, ITOM, ITAM, third-party integrations, flow designer, and application development.

• Lead a team of ServiceNow development-focused individuals
• Establish and enforce platform development governance framework for internal and external teams
• Act as a technical lead for the platform
• Collaborate closely with the platform owner to design, develop, and refine ServiceNow functionalities, ensuring seamless performance and meeting business needs
• Engage with stakeholders to create technical requirements documentation, delivering consistent support
• Dedicate time for continuous learning to remain updated with new ServiceNow modules and features, adapting to the company's growth trajectory
• Communicate technical information effectively to a wide variety of audiences at all organizational levels

Qualifications:

• 10+ years of experience working with ServiceNow or similar tooling, with at least 5 years in a technical architecture/design capacity
• Deep understanding of ServiceNow solutions and implementation strategies
• Subject matter expert in multiple modules, including ITSM, ITOM, IntegrationHub, HAMPro, and SAMPro
• Leadership capabilities and third-party vendor management experience
• Certifications: Certified System Administrator and Certified Application Developer

Bonus Qualifications:

• Certified Technical Architect, Certified Implementation Specialist for ITSM, HAM, or Discovery

This is a key position at Zoox, requiring a seasoned professional with expertise in ServiceNow implementation, leadership skills, and ability to communicate complex technical concepts to various audiences.