ServiceNow CMDB

Job Title: Service Management - CMDB / CSDM Specialist

No sponsorship available. About the Role:

This position is responsible for managing the population of the ServiceNow Configuration Management Database (CMDB) utilizing the ServiceNow CSDM model and Service Mapping of internal and external products. As a member of the Service Management team, this person is primarily responsible for designing, configuring, implementing and maintaining the CMDB population and reconciliation processes, but will also provide support for other ITSM processes. Main Responsibilities:

• Develop and implement ServiceNow CSDM models, Discovery, Service Mapping, and other relevant features to manage CMDB effectively.
• Collaborate with stakeholders to ensure accurate and up-to-date information in the CMDB.
• Maintain a deep understanding of ITIL processes, including Configuration Management, IT Asset Management, Change Management, Incident and Problem Management, and Event Management.
• Design enhancements/improvements for the maturity of the CMDB and Configuration Management process.
• Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives. Requirements:
• 5+ years of experience in Configuration Management / CMDB / Automated Discovery and process improvement in a technology organization.
• Strong knowledge of ServiceNow and its features, particularly CSDM and Service Mapping.
• Ability to work across functional areas to drive continuous improvement.
• Excellent communication and problem-solving skills. Technical Skills:
• ServiceNow experience.
• Advanced knowledge of CMDB / CMS data models.
• ITIL and COBIT5 certification.
• Familiarity with networking, mainframes, servers, scripting, and databases.
• Strong Excel and PowerPoint skills required. Work Arrangement:

This role requires 3 days onsite and 2 days remote work in Chicago, IL.