Senior ServiceNow Developer

Job Summary: The Sr. ServiceNow Developer will be responsible for core system configuration and development, gathering and documenting user and process requirements, functional requirements, and developing technical requirements. Develop workflow customizations, and support the transformation teams. Understand ServiceNow functionality and how ITIL processes are implemented in ServiceNow including but not limited to Incident Management, Change Management, Problem, CMDB Management, Service Catalog, and Problem Management modules.

Responsibilities:

• Customize ServiceNow applications and facilitate rollout of new applications and modules.
• Configure Application UI and Configure Workflow.
• Collaborate effectively with other administrators to develop solutions and handle general updates and configuration changes/requests admin level with the following ServiceNow modules: ITAM, ITOM, ITSM, IH, SPM, CMDB, SAM, HAM, Incident, Demand, Request, Change.

Tech Requirements:

• Detailed analysis of system interactions to determine technical solutions and resolve problems which are cost effective and consistent with user needs, system capacities and capabilities.
• Ensure the latest release of the application is implemented in a timely manner with minimal or no disruption to IT operations.
• Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools.