ServiceNow Business Analyst - 100% Onsite

Job Title: Business Analyst ServiceNow (Onsite)

Location: Stamford, CT 06902 100% Onsite

Experience Required: 8 10 Years

Industry: IT Services / Enterprise Technology / Digital Transformation

Contract Duration : 18 Months

Role Overview:

ServiceNow Business Analyst role will serve as a key liaison between business stakeholders and technical teams to drive the successful design, delivery, and enhancement of ServiceNow platform solutions. The ideal candidate will possess deep knowledge of ITSM processes, excellent stakeholder engagement skills, and a proven ability to translate business needs into technical requirements.

Key Responsibilities:

• Engage with business users to gather, analyze, and validate functional and technical requirements for ServiceNow modules (Preferably ITSM.).
• Facilitate workshops and stakeholder interviews to understand current-state processes and define future-state requirements.
• Translate business needs into detailed user stories, functional specifications, process flows, and acceptance criteria.
• Act as a liaison between business stakeholders and development teams, ensuring solution alignment with organizational goals.
• Collaborate closely with ServiceNow architects and developers to ensure timely and accurate solution delivery.
• Support UAT (User Acceptance Testing), create test scenarios, and manage defect tracking.
• Maintain and update ServiceNow documentation, process maps, and standard operating procedures.
• Identify opportunities for automation and service improvement aligned with ITIL best practices.
• Provide thought leadership around ServiceNow capabilities, industry trends, and roadmap planning.

Required Qualifications:

• 8 10 years of experience as a Business Analyst, with at least 5 years in ServiceNow-focused roles.
• Deep knowledge of ServiceNow modules including ITSM (Incident, Change, Problem, Request), CMDB, and Service Catalog.
• Strong understanding of ITIL frameworks and how they apply within ServiceNow.
• Proven ability to gather requirements and convert them into detailed user stories or BRDs/FRDs.
• Hands-on experience with Agile/Scrum methodologies and tools such as JIRA or Azure DevOps.
• Exceptional communication, documentation, and stakeholder management skills.
• ServiceNow certification (CSA, CIS-ITSM, or other) is highly desirable.

Nice to Have:

• Exposure to modules like HRSD, CSM, or ITOM.
• Familiarity with scripting concepts or working knowledge of Flow Designer.
• Experience in large enterprise environments with complex governance models.