ITOM ServiceNow Principal Technical Consultant

As a Principal Technical Consultant at Crossfuze, you will provide expert guidance to our customers on modeling and automating processes in ServiceNow. This involves developing solutions for their ServiceNow environment. Key Responsibilities

• Support customer engagement efforts in process definition, re-engineering, improvement, and gap analysis during workshops with key stakeholders.
• Advise customers on leveraging ServiceNow to enhance business processes.
• Assist customers in completing technical documentation, such as business requirement workbooks.
• Draft user stories, acceptance criteria, testing strategies, and knowledge transfer plans while supporting customers in reviewing and approving them.
• Guide and train customers' future system administrators throughout the engagement.
• Lead technical aspects of project delivery and solution delivery, providing oversight and unit testing of partner resources development when necessary.
• Provide expertise on ServiceNow best practices focused on configuration vs. customization.
• Be an expert in ServiceNow platform capabilities, guiding project teams in scripting, workflows, and overall platform best practices.
• Develop customer-facing deliverables focused on technology and ensure the quality of configured/developed solutions.
• Juggle multiple complex projects/initiatives effectively.
• Promote continuous improvement practices for delivery/engagement materials.
• Support sales activities when required.
• Provide training and mentoring to other team members upon request. Requirements
• 5+ years of experience implementing, configuring, and customizing ServiceNow.
• 4+ years of experience with common web technologies and networking (XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.).
• A deep understanding of IT Operations Management (ITOM) principles and best practices.
• Strong understanding of ITIL methodologies, IT architecture, JavaScript, and web software design principles.
• Working knowledge of relational databases.
• Ability to prioritize, manage, and refine the project backlog.
• Excellent communication and interpersonal skills.
• Ability to work remotely and with remote resources as needed.
• Ability to understand and implement complex end-user requirements.
• Ability to effectively organize work across multiple projects. Preferred Certifications
• ServiceNow System Administrator Certification.
• ServiceNow Application Developer Certification.
• ServiceNow Implementation Specialist certification in four or more applications. Benefits
• We value work-life balance and offer flexible remote work options.
• Additional paid time off for mental health.
• Competitive paid time off.
• Half-day Fridays.
• Competitive training and development programs.
• Paid maternity and paternity leave for biological birth and adoption.
• Newborn, adoption, and fertility assistance.
• Premium subscription to the Calm app for employee wellness. Equal Employment Opportunity

Crossfuze is committed to equal employment opportunities for all employees and applicants. We do not discriminate based on race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, or any other legally protected basis.