Digital Transformation Architect: ServiceNow

Job Summary

We are seeking a highly experienced and skilled Solutions Architect: ServiceNow to join our Internal IT Department. As a key member of our team, you will be responsible for analyzing business processes, capturing macro-level business requirements, and guiding the solution path on the ServiceNow platform.

About the Role

• Analyze business processes and capture macro-level business requirements to guide the solution path on the ServiceNow platform.
• Work closely with process architects and solutions architects aligned to different value streams to build longer-term ServiceNow solution strategy.
• Establish short-term and long-term platform roadmaps to meet business demands.
• Collaborate with product management and delivery teams to drive implementation according to roadmap.
• Evaluate current solution and application architecture to identify and address gaps.
• Negotiate different solution options within the ServiceNow platform to meet business demands without increasing technical debt.
• Mentor and provide developmental support to different product delivery teams.
• Balance long-term planning, technical debt management, operational load, and team velocity while shipping new features.
• Establish and maintain short-term and long-term ServiceNow spend outlook.
• Establish and maintain feature-technology mapping and drive governance around that.

Requirements

• 10+ years of software development or application integration development experience.
• 5+ years of ServiceNow architecture experience in different business domains - distribution, retail, services etc.
• 3+ years of technology leadership experience (direct reporting or dotted line with proven success metrics as defined by SAFe).
• 3+ years of experience in API lifecycle management application integrations, preferably involving ServiceNow.
• Advanced functional and technical knowledge of key ServiceNow modules like ITSM, ITBM, HR, FSM etc.
• Well-versed in building and developing low-code app or workflow solutions within ServiceNow.
• Full application lifecycle development experience using multiple frameworks.
• Strong verbal and nonverbal communication and presentation skills.

Qualifications/Certifications

• Bachelor's or master's in computer science or management information system or related field.
• Any of the following listed certifications will have added advantage: SAFe Architect, TOGAF 9, ServiceNow CMA.