ServiceNow IT Service Management Specialist

About the Role

The Yeshiva University is seeking a highly skilled ServiceNow Analyst to coordinate and perform the IT Department's ServiceNow initiatives on an enterprise scale.

As a key member of the IT team, you will be responsible for providing technical leadership and overseeing the implementation, configuration, and maintenance of the ServiceNow platform to support YU's IT service management and business process automation needs.

Main Responsibilities:

• Act as an analyst in defining the platform strategy offerings, solution architecture, design, integration, and best practices of the ServiceNow platform.
• Prioritize current requests and map the future state of the ServiceNow platform.
• Champion the ServiceNow space and advocate for best practices and policies.
• Drive the delivery of all ServiceNow-based solutions, providing leadership and guidance to the team.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent) work experience.
• Proven experience as a ServiceNow administrator or developer.
• In-depth knowledge of ServiceNow platform configuration, scripting, and integration capabilities.
• Technical proficiency with at least 2 of the following ServiceNow modules: IT Service Management (ITSM), IT Business Management (ITBM), IT Operations Management (ITOM), IT Governance, Risk, and Compliance (IT GRC).

Benefits:

The University offers an excellent compensation package, and a broad range of employee benefit plans, including immediate participation in the University's retirement plan. Staff members are typically eligible for four weeks of paid vacation each year and have access to a shuttle to nearby subway locations.

About Us:

Yeshiva University is a leading global educational institution that employs 2,000 people across our various campus locations. We seek to attract and retain engaged and committed individuals who contribute to an exciting working environment, where there is a sense of community and belonging, balanced with a significant cross-section of people from diverse backgrounds working and studying together.