Expert ServiceNow Business Analyst

Job Title: ServiceNow Business Analyst

Position Overview:

We are seeking a skilled and experienced ServiceNow Business Analyst to support the implementation of our ITSM, CMDB, and Discovery modules.

Key Responsibilities:

• Act as primary point of contact for implementation of ITSM, CMDB, and Discovery modules in ServiceNow.
• Collaborate with stakeholders to gather, analyze, and document business and technical requirements.
• Work hands-on with the platform to test, validate, and demonstrate ServiceNow functionality.
• Conduct demos and walkthroughs to showcase capabilities and value to business users.
• Serve as bridge between technical teams and business stakeholders.
• Support UAT, training, and go-live activities.
• Manage stakeholder expectations and provide regular updates.

Requirements:

• Proven experience with ServiceNow ITSM, CMDB, and Discovery.
• Hands-on experience testing and validating ServiceNow functionality.
• Strong understanding of service management processes and workflows.
• Excellent communication and stakeholder management skills.
• Ability to articulate value and impact to business stakeholders.
• Experience with greenfield ServiceNow implementations is highly desirable.

About Tribolatech Inc.:

Tribolatech Inc. is an innovative company dedicated to delivering cutting-edge solutions using ServiceNow technology.

Candidates should have:

• A strong passion for service management and IT operations.
• An ability to work collaboratively with cross-functional teams.
• Excellent analytical and problem-solving skills.
• Outstanding communication and interpersonal skills.

What We Offer:

Competitive compensation package and benefits.

Opportunities for professional growth and development.

A dynamic and supportive work environment.