ServiceNow Business Analyst

Position: ServiceNow Business Analyst (HR Module)

Location: Basking Ridge, NJ

Duration: Long-term Contract

We are seeking an experienced ServiceNow Business Analyst to specialize in the HR module. This role will serve as a liaison between requesters and developers, ensuring that HR-related requirements are accurately captured and translated into actionable stories.

Key Responsibilities:

• Gather, analyze, and document HR-related requirements within ServiceNow.
• Translate business needs into clear user stories and acceptance criteria.
• Conduct workshops and interviews to identify improvement opportunities.
• Advise stakeholders on best practices for ServiceNow HR processes.
• Facilitate communication between requesters and technical teams.
• Support testing efforts to ensure solutions meet business requirements.
• Monitor changes in HR processes and provide training as needed.

Qualifications:

• 8 years of experience as a Business Analyst in the ServiceNow platform specifically HR.
• Strong knowledge of the ServiceNow HR module.
• Proven ability to gather requirements and create user stories.
• Excellent communication skills for articulating technical concepts to non-technical stakeholders.
• Familiarity with ServiceNow integrations and Integrations like Human Resource Information Systems, Payroll, LMS etc.
• Strong analytical and problem-solving skills.

Preferred Skills:

• CSA and CIS - HR is a plus.
• Experience with agile methodologies.
• Knowledge of HR processes and practices.
• ITIL v3 Certification.

This is a long-term contract position that requires a strong understanding of the ServiceNow platform and HR processes. If you have a passion for analyzing complex problems and developing creative solutions, we encourage you to apply.