IT Service Management Specialist

Job Description We are seeking an experienced ServiceNow Developer to join our team. As a key member of our IT department, you will be responsible for designing, developing, and implementing ServiceNow solutions that align with business goals and requirements.

Key Responsibilities:

• Design and develop ServiceNow solutions that meet business needs and improve operational efficiency.
• Collaborate with cross-functional teams to understand business requirements and provide tailored ServiceNow solutions.
• Manage ServiceNow ITIL processes, including Incident, Problem, Change, Asset, and Service Catalog.
• Implement and maintain IT Service Management (ITSM) best practices based on ServiceNow's ITIL framework.
• Drive integrations with third-party tools and systems through REST APIs and OOB ServiceNow connectors.
• Oversee the administration and configuration of ServiceNow modules such as Service Catalog, CMDB, PPM, Knowledge, Discovery, and Asset Management.
• Guide the team on best practices for coding and configuring in ServiceNow.
• Take ownership of the development and customization of the platform, ensuring scalability and performance.
• Provide expertise in ServiceNow's cloud environment, including AWS/Azure, and assist with cloud infrastructure integration.
• Ensure the solution aligns with the client's IT strategy, goals, and policies.
• Lead efforts on system design, architecture, and quality assurance.
• Maintain up-to-date knowledge of ServiceNow features and industry trends, and help implement new features and upgrades. Required Qualifications:
• Minimum 7+ years of total IT experience with at least 5 years of hands-on ServiceNow development experience.
• Strong expertise in the ServiceNow platform and ITSM processes (Change, Incident, Problem, Asset, Service Catalog).
• ServiceNow Certified Application Developer (CAD) and ServiceNow Certified System Administrator (CSA) are mandatory.
• Deep understanding and practical experience with ServiceNow ITIL framework.
• Proven experience in ServiceNow module configuration, customization, and development.
• Proficiency in integrating ServiceNow with third-party tools using REST APIs and other integrations (e.g., OOB ServiceNow connectors).
• Experience working in cloud environments such as AWS or Azure, with certifications in either AWS or Azure preferred.
• Hands-on experience with ServiceNow modules such as CMDB, Knowledge Management, PPM, Discovery, and Asset Management.
• Knowledge of web services, scripting, and advanced ServiceNow development (e.g., business rules, UI actions, client scripts, and workflows).
• Strong communication, leadership, and problem-solving skills. Preferred Skills:
• ServiceNow certifications in additional modules such as ITOM, ITBM, or ITAM.
• Experience with Agile development methodologies and project management.
• Experience with cloud technologies, including AWS and Azure