Senior ITSM and Automation Consultant

About the Role

We are seeking a seasoned ITSM and Automation Consultant to lead our ServiceNow practice. As a key member of our team, you will oversee the strategic direction, implementation, and adoption of ServiceNow solutions within our clients' organizations. Main Responsibilities

• Strategy & Leadership:
• Develop and implement ServiceNow best practices and roadmaps that align with business objectives.
• Serve as the primary subject matter expert (SME) for ServiceNow solutions.
• Collaborate with C-level executives, IT leaders, and stakeholders to understand business needs and align ServiceNow capabilities accordingly.
• Stay up-to-date with the latest ServiceNow releases, trends, and industry best practices.
• ServiceNow Implementation & Solutioning:
• Design, architect, and implement ServiceNow solutions that meet clients' specific needs, including:
• IT Service Management (ITSM)
• IT Operations Management (ITOM)
• IT Asset Management (ITAM)
• HR Service Delivery (HRSD)
• Customer Service Management (CSM)
• Security Operations (SecOps)
• Ensure solutions are scalable, secure, and aligned with industry standards.
• Optimize ServiceNow workflows, integrations, and automation for enhanced efficiency.
• Guide clients on ServiceNow migrations, upgrades, and digital transformation initiatives.
• Team Leadership & Mentorship:
• Lead and develop a high-performing ServiceNow consulting and development team.
• Provide technical mentorship, training, and knowledge-sharing to team members.
• Establish best practices for ServiceNow development, scripting, and configuration.
• Client Engagement & Project Management:
• Collaborate with clients to understand their requirements and design tailored ServiceNow solutions.
• Oversee end-to-end project execution, ensuring timely delivery and high-quality implementations.
• Conduct workshops, training sessions, and demos for stakeholders.
• Ensure compliance with IT governance, security, and compliance standards.
• Continuous Improvement & Innovation:
• Identify opportunities for automation, process optimization, and AI-driven solutions within ServiceNow.
• Drive innovation by exploring new ServiceNow modules and integrations.
• Monitor KPIs, performance metrics, and user adoption to continuously improve ServiceNow solutions.

Key Requirements

• 8+ years of experience in ITSM, ITOM, or ServiceNow consulting.
• 5+ years of hands-on experience leading ServiceNow implementations.
• Deep understanding of ServiceNow architecture, workflows, scripting, and integrations.
• Experience in ServiceNow development, including JavaScript, Glide APIs, REST/SOAP integrations.
• Strong knowledge of ITIL, Agile, and DevOps frameworks.
• Excellent leadership, client management, and communication skills.
• Experience in ServiceNow migrations, upgrades, and automation initiatives.