Servicenow-secops

Overview:

• * Role Purpose**

• The purpose of this role is to analyse, identify, rectify & recommend specific improvement measures that help in the security posture of the organization by protecting the sensitive information_

• *Do**

• Ensuring customer centricity by providing apt cybersecurity

• Monitoring and safeguarding the log sources and security access

• Planning for disaster recovery in the event of any security breaches

• Monitor for attacks, intrusions and unusual, unauthorized or illegal activity

• Performs moderately complex log reviews and forensic analysis to identify unauthorized or unacceptable access to data or systems

• Conduct security assessments, risk analysis and root cause analysis of security incidents

• Handling incidents escalated by the L1 team in 24x7 rotational shifts

• Use advanced analytics tools to determine emerging threat patterns and vulnerabilities

• Completing all tactical security operations tasks associated with this engagement.

• Analyses all the attacks and come up with remedial attack analysis

• Conduct detailed analysis of incidents and create reports and dashboards

• **Stakeholder coordination & audit assistance***

• Liaise with stakeholders in relation to cyber security issues and provide future recommendations

• Maintain an information security risk register and assist with internal and external audits relating to information security

• Assist with the creation, maintenance and delivery of cyber security awareness training for colleagues

• *Stakeholder Interaction**

• *Stakeholder Type**

• *Stakeholder Identification**

• *Purpose of Interaction**

• *Internal**

• Technical Lead/ Project Lead_

• Regular reporting & updates_

• Security Intelligence (Practice)_

• Coordination for security reasons_

• *External**

• Customer_

• To coordinate for all security breaches & resolutions_

• *Display**

• Lists the competencies required to perform this role effectively: _

• Functional Competencies/ Skill

• Leveraging Technology - Knowledge of current and upcoming technology (automation, tools and systems) to build efficiencies and effectiveness in own function/ Client organization - Expert:

• Process Excellence - Ability to follow the standards and norms to produce consistent results, provide effective control and reduction of risk ? Expert:

• Competency Levels_

• Foundation_

• Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with mínimal support and guidance._

• Competent_

• Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well._

• Expert_

• Applies the competency in all situations and is serves as a guide to others as well._

• Master_

• Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization._

• Behavioral Competencies

• Effective Communication

• Collaborative Working

• Execution Excellence

• Problem Solving & Analytical Skills

• *Deliver**

• *No.**

• *Performance Parameter**

• *Measure**

• 1._

• Customer centricity- Timely security breach solutioning to end users, Internal stakeholders & external customers experience_

• 2._

• Process Adherence- Adherence to SLA?s (90-95%), response time and resolution time TAT_