Austin ServiceNow Role

Role Description: As a Austin ServiceNow Role, you will serve as a ServiceNow developer supporting the Information Technology Services team to build out functionality in a newly configured ServiceNow instance to meet the business needs for ITS and other agency departments/teams.

Key Responsibilities:

• Design, develop, and implement ServiceNow solutions to enhance our IT service management processes
• Collaborate with stakeholders to gather requirements and translate them into technical specifications
• Assist in the documentation of processes, workflows, and technical configurations
• Work with Subject Matter Experts to develop and maintain ServiceNow workflows, scripts, business rules, UI policies, and client scripts
• Integrate ServiceNow with other enterprise systems using REST/SOAP APIs and other integration methods
• Lead and participate in unit testing and ensure quality standards are met
• Assist in development of upgrade plans and procedures
• Provide support for ServiceNow-related issues, troubleshooting, and resolving problems as needed

Requirements:

• 5+ years of experience in ServiceNow configuration and development with ITSM, ITAM, and/or equivalent
• Deep functional and technical knowledge of the ServiceNow configuration and implementation
• Expert knowledge of ServiceNow performance, availability monitoring, and analysis as well as configuration management

Benefits:

• Competitive salary and benefits package
• Opportunity to work on a long-term project with a dynamic team
• Professional development opportunities