ServiceNow CMDB Administrator

Job Description

This ServiceNow CMDB Administrator position involves administering and executing the CMDB and Discovery processes in ServiceNow. The ideal candidate will have a strong understanding of CSDM principles and experience working with ServiceNow.

The selected candidate will ensure the CMDB is up-to-date with best practices for the CSDM model and aligns with IT Operations and Asset Management leveraging IT Datacenter technologies, SAM, and cloud initiatives. Core Responsibilities:

• Collaborate with cross-functional teams to ensure accurate and up-to-date information is captured, supporting various IT Service Management (ITSM) processes including change, incident, and problem management.
• Implement automation and orchestration solutions to streamline data collection and ensure real-time updates to the CMDB.
• Develop training materials and conduct sessions for end-users, ensuring they understand the importance of CMDB data and how to interact with the system.
• Implement and maintain processes to regularly audit CMDB data for accuracy and compliance with organizational policies and industry standards.
• Partner with IT Asset Management teams to align discovery trend data with asset lifecycle management data requirements.
• Drive the expansion and maturation of the CMDB while ensuring daily end-to-end delivery of Configuration Management (CM) services.
• Support the ITSM functions by assisting the process owner in and coordinating changes, incidents, and problems according to established ITIL processes and procedures.