TECHNICAL SPECIALIST – ServiceNow

Location: Harrisburg, PA

Position Type: Contract

Position Term: 8+ Months

The Work Environment for this resource will be: Work hours will fall within 7am – 5pm EST (under normal circumstances) Remote only work until at least June 30, 2021 after which, on premise requirements are negotiable

Job duties for this position include: Configuring enterprise software. Providing technical assistance. Conducting system testing. Writing functional specification documents. Developing end user procedures. Providing end user support, and business process reengineering.

We are seeking a resource with a minimum of five (5) years of expertise in as many of the following products/platforms/activities as possible:

ServiceNow configuration / development / end-user support Syclo Work Manager Mobility Platform (SMP 3.0 SP07) AgileAssets Sign Management AgileAssets Pavement Management SAP Plant Maintenance (PM) SAP Linear Asset Management (LAM) OnBase DMS from Hyland Software (11.0.1.560 SP1) OnBase Archivelink for SAP OnBase Document Management experience using ServiceNow (changing ticket status, maintaining work notes, generating tasks, etc) OnBase experience including form design and workflow configuration experience with test planning, script maintenance, and test result tracking using Azure DevOps developing / creating documents in UPerform Ability to express complex technical concepts effectively, both verbally and in writing Ability to write business and technical specifications according to defined and established methodology and standards

We are especially interested in individuals with certifications in any of the following:

ServiceNow certification Agile Development Methodology Scrum Master certification ITIL v3/v4 certification ITIL Foundation Certification in IT Service Management

SKILLS REQUIRED: ServiceNow configuration / development / end-user support Required 5 Years. Expertise in as many of the following products/platforms/activities listed below as Highly Desired Required 5 Years. Syclo Work Manager Highly desired. Mobility Platform (SMP 3.0 SP07) Highly desired. AgileAssets Sign Management Highly desired. AgileAssets Pavement Management Highly desired. SAP Plant Maintenance (PM) Highly desired. SAP Linear Asset Management (LAM) Highly desired. OnBase DMS from Hyland Software (11.0.1.560 SP1) Highly desired. OnBase Archivelink for SAP Highly desired. OnBase Document Management Highly desired. Experience using ServiceNow (changing ticket status, maintaining work notes, generating tasks, etc) Highly desired. OnBase experience including form design and workflow configuration Highly desired. Experience with test planning, script maintenance, and test result tracking using Azure DevOps Highly desired. Developing / creating documents in UPerform Highly desired.