Servicenow Business Process Analyst/Consultant

Our Client, an Ev Manufacturing company, is looking for a Servicenow Business Process Analyst/Consultant for their Remote location.

Responsibilities:

• Evaluate and support process improvement initiatives by analyzing business functions, gathering info, and optimizing system capabilities across Client.
• Lead engagements as the Subject Matter Expert (SME) on relevant best practices in ITSM suite
• Lead business process definition, re-engineering, improvement and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders
• Developing required documentation such as workshop agenda, presentations, gap analysis reports, process flow diagrams, roles/responsibilities
• Managing and communicating process and business requirements to the delivery team as a bridge to ensure that the proposed solutions meet the customer's expectations
• The BPC helps to close any gaps in understanding between the business needs and technical capabilities and then define the appropriate process to achieve desired business results.
• Lead engagements as the Subject Matter Expert (SME) on relevant best practices in ITSM suite
• Work closely with the Architects, Developers and BA's to document stories, Acceptance criteria and Test artefacts. Participate in Agile ceremonies and Grooming sessions.
• Advanced level of ServiceNow knowledge and ITSM is a required pre requisite for this role.

Requirements:

• Experience: 7 - 10 Years
• Business Process Consultant
• Business Process Documentation
• Business Process Flows
• ServiceNow
• Flow Designer
• Integrations
• IT Service Management

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.