ServiceNow Program Manager

Transformative Solutions for Strategy, Experience, Process, Technology, and Culture

We are Veracity by RGP, a next-generation consulting firm delivering impactful solutions across various industries and regions.

Tailored to meet the unique needs of our clients, our people-first approach empowers them to engage, operate, and outperform the competition. Program Manager / Product Manager - ServiceNow

We seek an experienced Program Manager / Product Manager with deep expertise in ServiceNow to oversee strategic initiatives delivered by external partners and system integrators.

This role serves as the core platform product owner, defining and driving the strategic roadmap, coordinating cross-functional efforts, and maximizing business value through adoption of the ServiceNow platform. Key Responsibilities:

• Program Oversight & Governance: Lead and coordinate concurrent ServiceNow projects executed by third-party partners and system integrators. Establish and manage program-level governance and reporting structures.
• Platform Product Ownership: Own the strategic vision and roadmap for the ServiceNow platform in alignment with organizational goals. Prioritize the backlog, define platform-level epics/features, and work closely with delivery teams to ensure value-based outcomes.
• Business Value & Adoption: Enable enterprise-wide adoption and capability roadmap development. Partner with business units to understand use cases, identify opportunities, and promote adoption across departments.
• Stakeholder Engagement: Act as a liaison between business, IT, and vendor teams to ensure clear communication, expectations, and results.
• Platform Health & Best Practices: Champion platform governance, reusability, and adherence to ServiceNow best practices. Identify opportunities for optimization, rationalization, and innovation on the platform. Qualifications:
• 7+ years of experience in enterprise IT environments, with at least 5 years focused on ServiceNow as a platform owner, product manager, or program lead.
• Proven experience delivering ServiceNow solutions across multiple product suites (e.g., ITSM, HRSD, IRM, CSM, App Engine).
• Strong experience in developing and executing adoption roadmaps and driving platform value realization.
• Demonstrated success managing complex programs involving multiple external vendors/partners. What You Can Expect:
• A unique opportunity to influence and scale enterprise-wide transformation through one of the most powerful platforms in the market.
• Collaboration with executive stakeholders, leading strategic efforts, and shaping the future of ServiceNow across the organization. Benefits:
• All Compensation is commensurate with employee qualifications, experience, and other factors.
• Medical, Dental, Vision, Life Insurance, Disability Insurance, 401(k) Savings Plan, Employee Stock Purchase Plan, Professional Development Program, Flexible Time Off Program, 8 Paid Holidays, 10 Paid Sick Days.