Techstar Software

ServiceNow Practice Lead / Solution Architect

The ServiceNow Practice Lead is responsible for driving the strategic direction, implementation, and adoption of ServiceNow solutions within an organization or for clients.

This leadership role involves managing a team of ServiceNow professionals, overseeing end-to-end implementations, and ensuring alignment with business objectives. Key Responsibilities:

• Strategy & Leadership :
• Define and drive the ServiceNow practice roadmap and best practices.
• Act as the primary subject matter expert (SME) for ServiceNow solutions.
• Collaborate with C-level executives, IT leaders, and stakeholders to understand business needs and align ServiceNow capabilities accordingly.
• Stay updated with the latest ServiceNow releases, trends, and industry best practices.
• ServiceNow Implementation & Solutioning :
• Lead the design, architecture, and implementation of ServiceNow solutions, including :
• IT Service Management (ITSM)
• IT Operations Management (ITOM)
• IT Asset Management (ITAM)
• HR Service Delivery (HRSD)
• Customer Service Management (CSM)
• Security Operations (SecOps)
• Ensure solutions are scalable, secure, and aligned with industry standards.
• Optimize ServiceNow workflows, integrations, and automation for enhanced efficiency.
• Guide clients on ServiceNow migrations, upgrades, and digital transformation initiatives.
• Team Leadership & Mentorship :
• Build and lead a high-performing ServiceNow consulting and development team.
• Provide technical mentorship, training, and knowledge-sharing to team members.
• Establish best practices for ServiceNow development, scripting, and configuration.
• Client Engagement & Project Management :
• Work closely with clients to understand requirements and design tailored ServiceNow solutions.
• Oversee end-to-end project execution, ensuring timely delivery and high-quality implementations.
• Conduct workshops, training sessions, and demos for stakeholders.
• Ensure compliance with IT governance, security, and compliance standards.
• Continuous Improvement & Innovation :
• Identify opportunities for automation, process optimization, and AI-driven solutions within ServiceNow.
• Drive innovation by exploring new ServiceNow modules and integrations.
• Monitor KPIs, performance metrics, and user adoption to continuously improve ServiceNow solutions.

Required Skills & Experience :

• 8+ years of experience in ITSM, ITOM, or ServiceNow consulting.

Preferred Certifications :

• ServiceNow Certified System Administrator (CSA)

Why Work With Us :

• Opportunity to lead enterprise-wide ServiceNow transformations.

• Work with top-tier clients and cutting-edge ServiceNow solutions.

• Continuous learning and career growth opportunities in ITSM, ITOM, and automation.

• Competitive salary, benefits, and a collaborative work culture.