ServiceNow Application Developer

The University of North Carolina at Greensboro seeks a skilled ServiceNow developer to join its Enterprise Application Development & Delivery unit. This team supports students, faculty, and staff by implementing, maintaining, and supporting complex enterprise systems that support academic and business functions across the university.

This position will contribute to the ongoing development and maintenance of technical solutions built with the ServiceNow platform. The ideal candidate will have experience developing scoped applications, building reports, dashboards, scripts, and requests. They must be able to research and understand new processes and procedures, and be able to learn new technologies – especially as they relate to the ongoing improvement of the ServiceNow platform. Key Responsibilities:

• Manage access and permissions, module-specific settings and configuration
• Collect requirements that drive these changes
• Design and develop technical solutions using the appropriate technical solution for the need
• Develop reports, dashboards, scoped applications, flows, request items, and business rules/scripts
• Educate users on general use and module-specific functionality Requirements:
• Masters degree in Computer Science, Information Technology or equivalent and 2-4 years of experience, or Bachelors degree in Computer Science, Information Technology or equivalent and 3-5 years of experience
• Professional training and experience
• ITIL Certification
• ServiceNow System Administrator Certification and completion of any combination of Scripting Fundamentals, Application Development Fundamentals, or Service Portal training Preferred Qualifications:
• Bachelor's degree in Computer Science, Information Technology, or equivalent
• Experience developing ServiceNow scoped applications, and source/version control
• Flow Designer / Legacy Workflows experience
• Integration Hub configurations
• Experience with ServiceNow reports, dashboards, Performance Analytics, designing ServiceNow Portals
• Advanced knowledge of catalog design and client scripting
• Knowledge of ServiceNow module uses
• Proven experience with application integrations using technologies such as API integration, SOAP or REST Web Services, JDBC/ODBC, and flat files