Expert ServiceNow ITSM and ITOM Implementer

Do you want to take your career to the next level as a technical consultant? We are seeking an experienced professional with a strong background in ServiceNow ITSM and ITOM products. As a technical consultant, you will play a key role in delivering high-quality consulting services to our clients.

Your expertise will be essential in developing custom software solutions as required through scripting and software development. You will also provide value-based assessments and workshops to help our clients maximize business results from ServiceNow software.

Key responsibilities include:

• Delivery of consulting services to install, configure, and integrate software products from ServiceNow
• Developing custom software solutions as required through scripting and software development
• Preparing technical documentation as specified in customer contracts and as internally required
• SUPPORTING the development and growth of the services delivered by ConfigureTek
• SUPPORTING sales of software and services through demonstrations, Proof of Concepts, and customer presentations
• Delivering projects on customer premise or remotely as required. Most engagements are remote.

You should possess the following qualifications:

• Expertise and/or experience with ServiceNow ITSM and ITOM products
• ServiceNow experience with CSM and HR products a real plus
• Accreditations / certifications in ServiceNow System Administrator and products such as Discovery, Service Mapping, and ITSM are preferred
• 2-5 years in a consulting position, delivering software implementation engagements
• Experience in multiple application architectures and supporting technologies
• Expertise with scripting languages such as PERL, JavaScript, Python, and Shell
• Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
• Thorough knowledge and/or experience with Operating Systems (Linux, Windows)
• Knowledge of networking concepts such as IP Addressing, Firewalls, ports
• Knowledge of relational databases (MySQL, MSSQL, Oracle)
• ITIL knowledge with the ability to relate concepts to implementation strategies
• Experience with ROI / value propositions for customers software implementation
• Excellent communications skills required - verbally with all levels of customer IT and business management as well as written with technical assessments and project related reports
• Consultative skills for software service delivery to lead customers to improve their processes and organizational models
• Must have legal authorization to work in the US. We do NOT sponsor any visas