ServiceNow CMDB Developer Expert

Job Summary: We are seeking a highly skilled ServiceNow CMDB Developer to join our team. As a key member of our IT Service Management (ITSM) group, you will be responsible for designing, developing, and implementing solutions on the ServiceNow platform, specifically focusing on the Configuration Management Database (CMDB). ">

Duties and Responsibilities:

• Design, develop, and maintain ServiceNow CMDB workflows, scripts, and data models.
• Configure CMDB Discovery and Service Mapping solutions to ensure accurate identification and tracking of IT assets and services.
• Implement best practices for CMDB, ensuring data integrity, normalization, and continuous improvement.
• Monitor CMDB health, including completeness, compliance, and correctness of CMDB with other ITSM modules (Incident, Problem, Change, etc.) and third-party tools.
• Manage and maintain relationships between Configuration Items (CIs), and ensure dependencies are accurately reflected.
• Work closely with IT Operations, Service Management, and Infrastructure teams to align CMDB with organizational processes.
• Provide guidance and support for end-users and administrators on CMDB best practices.
• Collaborate with business stakeholders to identify needs and translate them into CMDB solutions.
• Develop and maintain CMDB-related reports, dashboards, and key performance indicators (KPIs).
• Document processes, configurations, and integrations related to the CMDB and provide training materials as needed.
• Perform other developer job-related functions as assigned.

Qualifications:

• Bachelor's degree in Computer Science or related field.
• 3+ years of experience working as a ServiceNow Developer or experience with IT infrastructure discovery tools and techniques.
• Experience integrating CMDB with external data sources and experience with ServiceNow platform, particularly in CMDB, Discovery, and Service Mapping.
• AWS Cloud experience.