Platform Manager

Job Description: ">

The position of ServiceNow Platform Administrator is responsible for overseeing the organization's ServiceNow platform, ensuring its security, performance, and overall functionality. As a key member of the IT team, this role requires a hands-on individual who can monitor, maintain, and enhance the ServiceNow environment while collaborating with various teams to meet organizational goals and compliance requirements. ">

Responsibilities: ">

• Manage access to the ServiceNow platform and oversee overall platform security.
• Monitor platform performance, including incidents, changes, and requests and reports.
• Complete work assigned including simple configurations, dashboard and report creation, and notification.
• Participate in all sprint-related ceremonies, including Sprint Planning, Sprint Retrospective, and Backlog Review.
• Provide guidance on work prioritization and development/configuration architecture and design feasibility.
• Oversee all platform updates according to a defined release schedule.
• Lead upgrade, patching, and cloning activities for the ServiceNow environment.
• Manage the impact relationship with ServiceNow, ensuring optimal performance and issue resolution.
• Lead the development team, providing support, direction, and feedback on processes and improvements.
• Perform a quarterly evaluation of the platform to assess performance and licensing reviews and assess utilization metrics.
• Attend daily standups to discuss platform status and ongoing tasks.
• Drive escalations with ServiceNow or appropriate teams, as necessary.
• Oversee knowledge management activities related to the ServiceNow environment.
• Update existing platform documentation to ensure knowledge retention.
• Drive the team to fix security issues, as applicable.
• Execute compliance-related activities, including updates to Admin SOPs, WI, PPR, DR Attestation, Inspection Readiness, Access Review, BTCARES, and Data access approvals, change approvals, and ETQ approvals.
• Collaborate with leadership on platform strategy and organizational goals.
• Meet with product owners to resolve issues and enhance team relations and feedback on contingent worker resources and monitor platform health.
• Watch for ServiceNow communications to understand potential impacts to the platform and ensure risks are properly mitigated.
• Act as an escalation point for unresolved platform issues and propose new standard changes, where feasible.
• Participate and guide CMDB governance activities to ensure data integrity and compliance. ">

Requirements: ">

This role requires a strong understanding of ServiceNow platform capabilities and best practices. The ideal candidate will have excellent problem-solving skills and the ability to work collaboratively across teams. ">

Skills and Qualifications: ">

• Five plus years of proven experience as a ServiceNow Administrator or in a similar role.
• A strong understanding of ServiceNow platform capabilities and best practices.
• Excellent problem-solving skills and the ability to work collaboratively across teams.
• Familiarity with ITIL or similar frameworks is a plus.
• Strong communication skills, both verbal and written. ">

Benefits: ">

We offer a competitive salary range of $103,100.00 - $175,300.00 and a comprehensive benefits package that includes paid vacation and holiday time, paid caregiver/parental and medical leave, and health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans.