ServiceNow Configuration Lead

Role Overview: ">

This position plays a crucial role in driving business growth and improving operational efficiency by leading the implementation of HRSD ServiceNow capabilities.

Key Responsibilities:

• Drive business value and improve operational efficiency by leveraging technical expertise in ServiceNow.
• Collaborate with cross-functional teams to develop and implement technology roadmaps that align with strategic objectives and business priorities.
• Elicit, document, and analyze business requirements to inform solution design and implementation.
• Lead or support the implementation of technology solutions, ensuring business needs are met and delivering high-quality results.
• Evaluate emerging industry trends, learnings from other customers, and ServiceNow releases to assess current state and develop recommendations for optimization, enhancement, or adoption of new or existing technologies.
• Create and maintain comprehensive documentation for ServiceNow, business processes, and configurations.
• Conduct thorough testing of ServiceNow, including test strategy, test cases, and triaging of user issues.

Requirements:

• Minimum 8 years of business analysis experience or 6 years of relevant experience and MA/MS degree.
• Minimum 4 years of hands-on ServiceNow configuration experience with HRSD.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Strong understanding of business applications and IT integration capabilities/touchpoints to identify potential upstream and downstream impact and intersection point.
• Self-motivated team player with solid time management and organization skills; ability to navigate through ambiguity and work independently.
• Ability to manage multiple and often changing priorities in a fast pace dynamic environment.
• Proven detail oriented and analytical skills.
• Strong proficiency with Microsoft Excel, PowerPoint, and Smartsheets.
• Knowledge of Learning processes.
• Strong project management skills, including the ability to prioritize and manage multiple initiatives simultaneously.
• Change management and adoption strategies.
• Experience working in a complex, global environment is strongly preferred.