ServiceNow Specialist

About Sun Life

You are unique, and so is your background, experience, and point of view. We encourage you to be your best self, work with dynamic colleagues who share their knowledge, and have opportunities to make a difference in the lives of individuals, families, and communities around the world. Job Description

We're seeking a seasoned professional to drive our IT Asset Management (ITAM) and Configuration Management Database (CMDB) initiatives. This senior role is responsible for establishing, documenting, and executing processes to ensure high data integrity of Sun Life's IT Asset Management platform across the enterprise. Key Responsibilities:

• Develop and implement strategic directions for IT Asset Management (ITAM), ensuring alignment with organizational objectives and industry best practices.
• Support the IT asset portfolio, overseeing compliance with risk, cost, governance, and performance metrics.
• Establish and enforce data governance principles to maintain high standards of data quality and integrity throughout the asset lifecycle.
• Support software license management, software currency management, and compliance initiatives, leveraging ServiceNow's Software Asset Management Professional (SAM Pro) functionalities.
• Act as the technical lead for ServiceNow platform enhancements, focusing on ITAM modules and maintaining the ServiceNow Asset Management module to address operational requirements, issue resolution, and reporting needs.
• Oversee customization and optimization efforts across various ServiceNow modules to enhance platform capabilities.
• Design and support integrations between ServiceNow and other enterprise systems to streamline asset and configuration management processes. Requirements:
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 7+ years of experience in IT Asset Management and ServiceNow platform development.
• Experience in managing technical teams.
• Expert-level knowledge of ServiceNow, including ITSM/ITAM solutions and principles.
• Proficiency with ServiceNow SAMPro for Software Asset Management.
• Proven track record of implementing and managing enterprise-wide IT asset management policies and solutions.
• Advanced ServiceNow development and customization skills.
• Understanding of hardware, software, and license lifecycle processes.
• Solid understanding of data governance principles and data risk management.
• Strong analytical abilities and innovative problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to engage effectively with senior leadership.