ServiceNow Administrator

Job Description:

We are seeking an experienced ServiceNow administrator to help us evolve our ServiceNow implementation and maximize the system's effectiveness. The successful candidate will work with a great deal of autonomy to transform our IT lead team's process desires into a practical reality.

Key Responsibilities:

• Administer the ServiceNow platform to align with our IT policies, processes, and procedures with an emphasis on ITIL best practices.
• Resolve incidents and fulfill service catalog requests assigned to the ServiceNow support team.
• Perform administration and management tasks for users, groups, roles, categories, etc.
• Understand our IT and business processes and make recommendations relating to how those processes can be incorporated into the current or future ServiceNow modules to enhance process effectiveness and simplicity.
• Lead new module implementations through design, build, and launch phases.
• Maintain the ServiceNow instance and ensure compliance by performing regular version updates.
• Establish service health monitoring and response plans and ensure function availability.
• Manage subscription licensing and project future needs.
• Establish a data ownership charter and ensure that all tables/items have clear data management assignments.
• Oversee ServiceNow system and data security and ensure compliance with our Security standards.
• Maximize opportunities for user or advanced user self-service through the establishment of policies and the distribution of techniques such as flow designer.
• Establish communication and data transfer integrations with other systems of record needed to keep the ServiceNow data relevant and accurate.
• Provide occasional on-call support of systems outside of regular business hours.