ServiceNow System Administrator

Job Summary

We are seeking a highly skilled ServiceNow System Administrator to join our team. As a key member of our IT department, you will be responsible for the overall management, administration, and maintenance of our corporate ServiceNow platform.

About the Role

• Administer, configure, coordinate and maintain the ServiceNow platform, including system upgrades, patches, plugins and configuration changes.
• Monitor system performance, troubleshoot issues, and implement optimizations to ensure high availability and performance, including user administration, data management and security.
• Configure ServiceNow applications and modules, including (ITSM) Incident, Problem, Change, Service Catalog, Knowledge, (ITOM) CMDB, Discovery, (ITAM) Hardware and Software Asset Management and (SPM) Strategic Portfolio Management.
• Adapt ServiceNow applications and facilitate the rollout of new applications and modules.
• Collaborate with team to develop and maintain Forms, Reports, Views, Workflows, and Portals.
• Create custom ServiceNow applications using ServiceNow Studio and Flow Designer.
• Create and maintain scripts for advanced customization and automation.
• Create and configure Business Rules, UI Policies, UI Actions.
• Provide training and support to end-users to ensure effective use of the platform.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience with integration technologies such as REST, SOAP, and LDAP.
• Experience with ServiceNow development using tools like ServiceNow Studio and Flow Designer.
• Experience with cloud platforms and services preferred.
• Certifications: ServiceNow Certified System Administrator (CSA) preferred; additional certifications such as ITIL Foundation, ServiceNow Certified Implementation Specialist, or ServiceNow Certified Application Developer are preferred.

We Offer

A dynamic and supportive work environment that encourages professional growth and development. We provide competitive compensation and benefits packages, as well as opportunities for career advancement.