Transformational Leader - ServiceNow Capability Expert

About the Role

We are seeking a dynamic and experienced consulting leader to lead our growing global ServiceNow capability, driving growth, excellence, and innovation within our ServiceNow practice.

Key Responsibilities

• Lead, develop, and expand the ServiceNow capability within our organization
• Act as a trusted advisor to clients, understanding their business needs and translating them into actionable ServiceNow solutions
• Manage a team of ServiceNow consultants, architects, and developers, inspiring, mentoring, and guiding them to achieve high performance and continuous improvement
• Oversee the design of ServiceNow solutions that address clients' unique challenges, leveraging functional expertise to ensure solutions are aligned with industry standards and best practices
• Ensure the quality and excellence of ServiceNow solutions, fostering a culture of best practices and continuous improvement
• Stay informed of emerging ServiceNow trends, tools, and technologies to maintain a competitive edge and guide the capability accordingly

Requirements

• A minimum of 8 years of consulting experience, with a focus on building capabilities, client engagement, client delivery, business development, account management, and partner alliance management
• Deep domain expertise in ServiceNow and proven track record of leading ServiceNow implementation projects
• ServiceNow certifications are required
• Strong leadership skills with the ability to inspire and lead a team
• Big picture thinking and passion for helping organizations solve their most critical, complex business obstacles
• Experience in coaching, mentoring, and building trusting relationships
• Ability to think strategically and solve complex business problems

About Us

We are a purpose-led, global business and technology consulting company. Our approach is fiercely human, and we help people and organizations dream bigger, move faster, and build better tomorrows for all.