ServiceNow System Administrator

Job Title: ServiceNow System Administrator About the Role

Capgemini Government Solutions (CGS) LLC is seeking a highly motivated ServiceNow System Administrator to support our government clients. This remote role can be located anywhere in the United States.

This multi-faceted opportunity is a leadership role on our ServiceNow capability team, providing room for creativity and growth in a dynamic and exciting career path. Key Responsibilities

• Configure and administer solutions within the ServiceNow environment
• Work with stakeholders to design, configure, test, document, and deploy system changes to the environment
• Ensure system health as the primary resource
• Provide technical insight in designing and supporting ServiceNow while aligning to Service Management standard methodologies
• Configure, customize, script, and develop the ServiceNow platform
• Gather specifications from service owners, document requirements, and deliver product releases to meet business needs
• Build workflows from service owner requirements including requests, request items, and tasks
• Design and build integrations and process automation using ServiceNow Orchestration
• Install and utilize MID servers, web services, email, and other relevant technology to integrate tools with the ServiceNow platform
• Create views and reports as needed to illustrate service performance and demonstrate business value Requirements
• U.S. Citizenship is required
• Maintaining an active Secret Government Security Clearance
• Associate degree or Equivalent experience
• 3-5 years of experience with the ServiceNow platform
• Overall 5+ Years of experience in IT, with 2+ Years of experience in handling ServiceNow systems administration
• Experience with SOAP and REST API development
• Active in the ServiceNow community, including attending Knowledge events, user group meetings, and participating in online forums
• Participated in at least two full cycle implementations of ServiceNow and experience with Release Quebec or higher
• Handle Service Portals including Customer Service Management (CSM) and IT Service Management (ITSM)
• Perform application maintenance, system diagnosing, and performance monitoring
• Manage instance security and assist with investigating incidents etc.
• Ability to plan and execute upgrades and patches
• Ability to manage update sets and import sets
• Deep understanding of application scoping Preferred Qualifications
• Experience in advanced administering Now Platform
• ServiceNow Certified System Administrator (CSA)
• ITIL Foundations knowledge or certification Benefits

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. Eligible employees receive:

• Flexible work arrangements
• Healthcare, including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching, and learning programs
• Employee Resource Groups
• Disaster Relief About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations accelerate their dual transition to a digital and sustainable world. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs.