Sr. Staff Product Designer, AI/ML

About the position

At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to create product experiences they love. Our designers come from a diverse set of skills and backgrounds - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go. You get to lead large, cross-product initiatives and deliver world-class product experiences that will influence the product strategy and transform how people work around the world. You drive exceptional and innovative end-to-end user experience, design languages, and frameworks across one or more domains or key strategic initiatives. You provide strategic direction, vision, and leadership for large collaborative efforts with multidisciplinary teams. You will share knowledge and expertise with others across the company and externally to elevate colleagues, teams, and community of practice. Lead design experiences for our AI tools and platforms, including AI Agents.

Responsibilities

• Lead large, cross-product initiatives and deliver world-class product experiences. ,
• Drive exceptional and innovative end-to-end user experience, design languages, and frameworks across one or more domains or key strategic initiatives. ,
• Provide strategic direction, vision, and leadership for large collaborative efforts with multidisciplinary teams. ,
• Share knowledge and expertise with others across the company and externally to elevate colleagues, teams, and community of practice. ,
• Lead design experiences for AI tools and platforms, including AI Agents.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. ,
• BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields. ,
• Experience participating in the complete product development lifecycle of web and/or software applications. ,
• Experience in user experience design or industry experience (corporate, software, web or agency).

Nice-to-haves

• 10+ years of relevant design experience. ,
• An inspiring portfolio demonstrating exceptional and innovative product design solutions for end-to-end user journeys that satisfy user needs and business objectives. ,
• Experience in producing high-fidelity specifications for deliverables such as product design experiences, design languages, and frameworks across one or more domains or key strategic initiatives. ,
• Advocate for design value and purpose across the company and externally to elevate colleagues, teams, and community of practice. ,
• Influence skills and drive to continuously improve product design processes across business units and design teams.

Benefits

• Base pay of $187,600 - $328,300, plus equity (when applicable), variable/incentive compensation and benefits. ,
• Health plans, including flexible spending accounts. ,
• 401(k) Plan with company match. ,
• Employee Stock Purchase Plan (ESPP). ,
• Matching donations. ,
• Flexible time away plan and family leave programs.