ServiceNow Solutions Designer

Job Description

We are seeking a skilled Solution Architect to join our team. As a key member of our organization, you will play a crucial role in defining and implementing solutions that meet our customers' needs.

Key Responsibilities:

• Collaborate with existing and new customers to develop a roadmap and strategy for the platform's continued development, aligned with their outcomes and requirements.
• Conduct regular roadmap sessions to maximize the platform's ROI based on requirements.
• Provide Governance & Assurance, maintaining oversight of the roadmap implementation to ensure coherent delivery and proper management of dependencies.

End-to-End Thinking

• Apply an 'end-to-end' and holistic view, considering data, processes, wider platforms, and applications when defining solutions to meet customer outcomes.
• Adopt a 'right tool for the right job' approach to solution design, ensuring the customer achieves their required outcomes without being confined to a single platform unless necessary.
• Work with Pre-Sales, Sales, and GTM teams to develop solutions in line with new and prospective customer requirements and enhance our business offerings.
• Collaborate with Product & Workflow leads to ensure continuous improvements, development, and future innovations are considered in solution design.

Governance & Assurance

Provide Governance and Assurance across various areas within the organization:

• Pre-Sales / Sales & GTM: Ensure proposed solutions and offerings are achievable and deliverable.
• Implementation & Delivery: Ensure adherence to requirements and designs, attend project kick-offs, and act as an escalation point when needed.
• Accounts / Platform Management: Oversee key accounts from a Solution Architecture perspective and act as an escalation point for account management.

Requirements & Outcome Translation & Solution Design

• Work with Pre-Sales or customers directly to extrapolate and collate requirements and outcomes, often deciphering the 'real' requirements to ensure the subsequent solution design delivers the desired outcomes.

Stakeholder & Account Management

• Engage with various stakeholders, both internally and externally, across all business levels to articulate solutions and responses to requirements clearly, ensuring outcomes are met.
• Build relationships as a 'trusted advisor' with key stakeholders, both internally and externally within the customer organization.

About the Role

This is a mid-senior level position requiring strong strategic thinking and problem-solving skills. The ideal candidate will have specialization in one or more ServiceNow capabilities and proven experience in solution architecture and customer engagement.