ServiceNow Developer Lead

About the Team

You will be joining a dynamic team that values diversity and inclusivity. Our team is passionate about delivering high-quality solutions and collaborating with stakeholders to drive business outcomes.

Key Responsibilities:

• Drive projects to support Case Management, Services, Journeys, Knowledge Base, and Portal in ServiceNow HRSD.
• Develop enhancements, workflows, reports, and dashboards for ServiceNow HRSD and Workday.
• Partner with the broader team to deliver process and system enhancements to improve the overall user experience.
• Act as a consultant to partners in the development of project scope, offering technical expertise, solutions, considerations, and expected outcomes. Requirements

To be successful in this role, you will need:

• A bachelor's degree in Business, Human Resources, Computer Science, or a related field.
• 3+ years of ServiceNow HRSD experience, with knowledge of other areas a plus.
• Experience configuring and optimizing Workday is highly preferred.
• Prior experience supporting integrations/spokes is a plus.
• Familiarity with Web technologies (e.g., JavaScript, HTML, XML, and CSS) is a plus.
• Testing experience (both end-to-end and user acceptance).
• Project management, customer management, and process management skills.
• Strong Excel skills.
• Experience working in a global organization.
• Strategic problem-solving skills and excellent written and verbal communication skills.