ServiceNow Technical Project Manager Lead with Strategic Expertise

Job Summary ">

The ServiceNow Technical Project Manager will lead the strategic development and implementation of the ServiceNow platform across the enterprise, ensuring alignment with business objectives and best practices. Key Responsibilities include:

• Developing a deep understanding of ServiceNow capabilities and applications to drive adoption and training initiatives.
• Collaborating with stakeholders to define project scope, goals, and timelines, ensuring effective resource planning and management.
• Fostering a culture of continuous improvement by implementing Agile methodologies, such as Scrum and Kanban, to enhance team velocity and quality.
• Maintaining a big-picture perspective on the ServiceNow product roadmap, identifying opportunities for integration and optimization to drive business value.
• Communicating technical requirements and emerging solutions to key stakeholders, ensuring transparency and alignment throughout the development lifecycle.
• Partnering with the ServiceNow Solution Architect to identify and document technical requirements, ensuring solution compliance with enterprise standards and best practices.
• Leading the end-to-end implementation of the ServiceNow platform, including configuration, setup, and testing to ensure quality and reliability.
• Identifying and mitigating technical risks, ensuring timely delivery and minimal disruptions to business operations.
• Providing guidance and support on ServiceNow product design and deployment, ensuring seamless integration with existing systems and processes.
• Acting as the primary escalation point for all ServiceNow issues and problems, resolving incidents efficiently and effectively. ">

Requirements ">

To be successful in this role, you will need:

• A Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent experience.
• At least 5 years of experience working with clients in a consultative manner to solve business problems using technology and data-driven techniques.
• 5 years of experience in ServiceNow platform development in an enterprise environment.
• 3 years of experience in Agile Methodology (SAFe, Scrum, Kanban).
• Strong domain expertise in ServiceNow platform applications, including Strategic Portfolio Management, Hardware and Software Asset Management, Integrated Risk Management, and Performance Analytics.
• Experience implementing Security Operations (SecOps) functionality in ServiceNow, integrating incident data from security tools into a structured response engine that uses intelligent workflows and automation. ">

Desired Skills & Qualifications ">

We are looking for individuals who possess:

• Proven ability to deliver results in a fast-paced environment.
• Excellent written and verbal communication skills, with the ability to translate technical concepts into intuitive narratives for clients.
• Proven ability to present complex data in a visual format, enhancing client understanding and engagement.
• Ability to thrive in a self-directed environment, with a strong focus on customer satisfaction and business outcomes. ">

Benefits ">

This role offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. ">

Other Opportunities ">

We offer a dynamic work environment, collaborative team spirit, and a commitment to excellence in everything we do.