ServiceNow Implementation Manager

• *Job Description**

We are looking for a highly motivated ServiceNow Implementation Manager to join our team. In this role, you will be responsible for implementing and configuring ServiceNow to meet the needs of our organization.

The ideal candidate will bring a strong blend of technical expertise, analytical skills, and communication abilities to manage complex system enhancements, lead design thinking workshops, and work closely with both business partners and development teams in an agile environment.

In this role, you will configure and customize ServiceNow to meet the needs of our organization, ensuring that department goals are aligned, transparent, and managed effectively despite competing priorities and resource constraints.

• Configure and customize ServiceNow to meet the needs of our organization.
• Implement and configure ServiceNow modules like SPM, ITSM, CSM and FSM.
• Manage complex backlogs using ServiceNow, Jira, and balancing competing priorities effectively.
• Familiarity with design thinking methodologies and experience leading workshops to encourage innovative, user-centered design.
• *Requirements**
• 5+ years of experience as a Business Systems Analyst with cloud-based enterprise applications in fast-paced environments.
• ServiceNow Systems Administrator certification is required.
• Hands-on experience with ServiceNow, particularly modules like SPM, ITSM, CSM and FSM).
• Proven ability to manage complex backlogs using ServiceNow, Jira, and balancing competing priorities effectively.