ServiceNow Senior Solution Consultant/Architect

Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity.

Job Description

Orion Innovation seeks an experienced Senior Solution Consultant/Architect for ServiceNow customers to design and guide end-to-end solutions for AI leveraging Virtual Agent, Now Assist, Gen AI models integrations and other AI/ML utilities.

Key Responsibilities:

• Lead the design of innovative data-driven solutions that leverage automation and integrations with ServiceNow technologies to enable clients to have more effective operations using Now Assist, Virtual Agent, and Integration Hub.
• Provide leadership and guidance on program development to transform programs and offerings based on clients' business structures, strategies, and priorities.
• Implement at least one full cycle implementation/activation of one or more of the following Service Now Capabilities: AI Search, “Now Assist”, Virtual Assistant/Agent, Integration Hub.
• Work with ServiceNow in Global Enterprise Technology environments.
• Guide Program Manager/Project Manager from “Thought to Finish,” design & implementation & deployment.
• Assess architecture and solution designs to support objectives including alignment with ServiceNow implementation best practices.
• Have at least 5+ years in Customer and/or ServiceNow Platform roles with a focus on AI and digital transformation leveraging ITSM, ITOM & CSM product suites.
• Deep understanding of AI models and how they operate within the ServiceNow platform.
• Knowledge on ServiceNow GEN AI OOB models & configuration/integrity.
• Strong track record of working cross-functionally across ServiceNow, Customers, and SI Partners to advise and drive value of ServiceNow AI capabilities and reporting to stakeholders.
• Demonstrated experience in presenting ServiceNow solutions, including strategic Partner programs.
• Strong communication & presentation skills.
• Interpersonal skills, customer-centric attitude, and ability to deal with cultural diversity.
• Stay current on how GenAI capabilities accelerate transformation on the ServiceNow Platform.
• Invest time to learn the model specifications, differentiators, understand which models are under consideration for testing and use, and how these compare to 3rd party open-source LLMs.

Qualifications:

• Overall, 7-10 years of experience in IT.
• Minimum of 5 years' experience ServiceNow solutions and delivery, service management, and workflow management.
• Minimum of 3 years hands-on experience implementing ServiceNow mid/large-scale programs including 1 year on Virtual Agent and Automations.
• Management consulting experience.
• Certifications: ITIL (Must have) ServiceNow Certified System Administrator Certified Implementation Specialist – ITSM /ITOM/CSM (at least 1 product specialists) Micro certification on Virtual Agent/Now Assist Micro certification on Integration Hub.
• Bachelor's degree.

Orion is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.