ServiceNow Test Manager, Raleigh, North Carolina(Hybrid), USC

ServiceNow Test Manager

A key role at Stellent IT LLC is available for a ServiceNow Test Manager, working in Raleigh, North Carolina with a hybrid schedule of 3 days onsite and 2 days remote.

This is a 3-year contract position with potential for conversion to full-time.

The ideal candidate will be a US Citizen or Green Card Holder and must be eligible to work as a W2 employee. Job Description Main Responsibilities

• Develop and lead comprehensive testing strategies across all SDLC phases, including functional, regression, integration, performance, and user acceptance testing (UAT).
• Define and manage detailed test plans, test cases, and scripts aligned with business requirements and ServiceNow best practices.
• Own the end-to-end testing process, including defect triage and resolution, in coordination with developers and business analysts.
• Leverage ServiceNow Automated Test Framework (ATF) and other tools to streamline and scale test automation.
• Partner with business teams to facilitate effective UAT sessions; capture actionable feedback and translate it into quality improvements.
• Report progress, test metrics, risks, and quality status to project leadership and key stakeholders.
• Maintain adherence to internal standards, security policies, and ServiceNow governance.
• Stay up-to-date with ServiceNow releases and best practices, continuously improving testing capabilities.
• Mentor team members and end-users on testing best practices and ATF usage. Required Qualifications Essential Skills
• Bachelor's degree in a related field and 6 years of experience, or an alternative combination such as a master's degree and 4 years of experience, a Ph.D. and 1 year of experience, or 10 years of experience in a related field.
• Strong knowledge of ServiceNow modules and platform functionality.
• Experience with ServiceNow ATF and test management tools (e.g., Zephyr, qTest, TestRail).
• Proven success designing test cases for functional, regression, and integration testing.
• • Familiarity with various development methodologies: Agile, Scrum, Waterfall, and Kanban.
• Skilled at coordinating and facilitating UAT, including stakeholder communication and training. Preferred Qualifications Distinguished Background
• ServiceNow certifications (CSA, Implementation Specialist, or Application Developer).
• Experience with ServiceNow's Test Management module.
• ISTQB or Certified Agile Tester (CAT) certification.
• Background in cloud or managed services environments (MSP experience a plus).
• Familiarity with Salesforce, ITSM, or ITIL frameworks (ITIL v3 or v4 certification desirable).
• Experience with load/performance testing tools.