ServiceNow Technical Lead

Job Summary

We are seeking a highly skilled Senior ServiceNow Technical Architect to lead the implementation of our ServiceNow platform. The ideal candidate will have extensive experience in IT architecture, specifically with the ServiceNow platform.

About the Role

This role is part of our Service Management Transformation Program, which aims to transform IT service operations to ensure a superior customer experience and contribute to the success of government programs. The program involves implementing various modules of ServiceNow, with several already in production. These include:

• Incident Management
• Problem Management
• Change Management
• Knowledge Management
• Order Management (Service Request, Request for Fulfillment, Service Catalogue)
• Service Asset and Configuration Management and Configuration Management Database (SACM/CMDB)
• Hardware Asset Management (HAM)
• Software Asset Management (SAM)
• Field Services (FSM)
• Continuous Improvement (CIM)
• Strategic Portfolio Management (SPM)

The proposed Resource should demonstrate experience within the past 15 years with:

• IT architecture, with a focus on the ServiceNow platform (minimum 10 years).
• Extensive experience with ServiceNow solution architecture, including ITSM, ITOM, ITAM.
• Leading and managing complex ServiceNow solution development.
• Proven track record of designing and implementing future state architectures.
• Strong knowledge of Common Service Data Model (CSDM) and its implementation.
• Experience in establishing and managing a Centre of Excellence or Architectural Board.
• Experience with Agile methodologies and DevOps practices.
• Technical skills as follows:
• Proficiency in JavaScript, HTML, CSS, AngularJS, and other web development technologies.
• Experience with ServiceNow integrations using REST, SOAP, and other integration technologies.
• Expert skills in Powershell.
• Expert skills in server & Infrastructure technologies.
• Azure, AWS, and cloud providers with ServiceNow.
• Familiarity with ITIL and the IT Service Management Frameworks.
• Familiarity with ServiceNow's licensing model.