Senior Analyst - ServiceNow CSM

Key Responsibilities

The ServiceNow Project Lead Analyst will be responsible for:

• Providing sophisticated analysis and interpretive thinking to define problems and develop innovative solutions.
• Directly affecting the business by influencing strategic functional decisions through advice, counsel, or provided services.
• Operating with a limited level of direct supervision, assessing risk, and driving compliance with applicable laws, rules, and regulations. Requirements

To be successful in this role, you will need:

• Prior experience as a strategic SME for the ServiceNow CSM platform.
• Fully knowledge of the day-to-day activities of ServiceNow CSM and relevant modules.
• A comprehensive understanding of how ServiceNow CSM supports customer service management and integrates with operations to contribute towards achieving business objectives.