ServiceNow Platform Specialist

About the Role

We are seeking an experienced ServiceNow Developer who can join our team and take on the challenge of delivering high-quality solutions using the ServiceNow platform. As a key member of our team, you will be responsible for designing, implementing, and maintaining various ServiceNow modules, including Incident, Problem, Change, Request/Request Items in Service Catalog, Demand Management, Projects, Contracts, HR Module, and Asset Management.

This role requires a strong understanding of ServiceNow concepts, architecture, and best practices, as well as excellent technical skills in areas such as configuration, customization, and development. You will work closely with management to enhance development and implementation standards, ensure the software solution meets business demands, and collaborate with cross-functional teams to achieve business requirements. Additionally, you will participate in Agile/SCRUM methodology as well as Waterfall methodology, and have excellent hardware and software skills including server O/S, application connectivity between servers, Microsoft Windows Operating Systems, Exchange, Microsoft Office Professional Suite.

Responsibilities

• Implement and maintain various ServiceNow modules
• Collaborate with cross-functional teams to achieve business requirements
• Develop and implement regression testing methodology
• Create and maintain Inbound email actions for different record types
• Create and maintain workflows to achieve business requirements
• Create and maintain custom tables and validations
• Create and maintain UI pages, UI Macros, Forms, and Notifications preferably with Content Management
• Design, configure and maintain ServiceNow REST Web Services, WSDL and SOAP
• Create staging tables and script to update Incidents from External Systems
• Identify value mapping between systems
• CMDB architecture, design, implementation and maintenance
• Create and maintain CI's and associated rules/logic
• Create and maintain Orchestration interfaces especially Active Directory
• Collaborate with Infrastructure team to create and maintain MID Servers and LDAP Servers/connections
• Create and maintain custom Reports