ServiceNow CMDB Lead

Solution Architecture Position Overview

We are seeking an experienced Solution Architect to lead our ServiceNow Configuration Management Database (CMDB) and Common Service Data Model (CSDM) initiative. The successful candidate will have a strong background in IT Service Management (ITSM), data governance, and service dependency management.

Key Responsibilities

• Develop and execute a comprehensive strategy for the implementation and management of CMDB/CSDM.
• Lead and mentor a team of CMDB managers and administrators.
• Define and manage service dependencies and relationships.
• Collaborate with IT and business stakeholders to align CMDB/CSDM with organizational needs.
• Ensure the accuracy and consistency of data within the CMDB/CSDM.

Requirements

• Bachelor's degree in computer science, Business Administration, or another discipline relevant to the healthcare industry.
• 10+ years of experience within IT, with a demonstrated understanding of IT project and application management and strategies in a quality and regulated environment.
• Extensive experience with ServiceNow CMDB and CSDM, including design, configuration, and deployment.
• Proven success in presenting complex information to senior leaders in an organization.
• Ability to develop and forge strong relationships and build consensus among competing stakeholders.