ServiceNow ITAM Admin with Desktop support experience

ServiceNow ITAM Admin with Desktop Support Experience

This role requires a highly skilled and experienced individual to provide infrastructural support to end-user clients by responding to incoming service requests and incidents for PCs and laptops. Key Responsibilities:

• Support, install, and fix PCs, laptops, printers, scanners, mobile devices, and other computer assets in an organization.
• Update tickets on the IT service management tool with proper work notes.
• Maintain an accurate inventory of all IT assets, including hardware, software, and licenses.
• Oversee the entire lifecycle of IT assets, from procurement to disposal.
• Ensure compliance with vendor contracts, licensing agreements, and company policies.
• Develop strategies to optimize IT spending and reduce costs through asset standardization and efficient use.
• Maintain databases and records of licenses, warranties, and service agreements.
• Generate reports on asset usage, performance, and compliance.
• Assist in the procurement process by providing asset information and recommendations.
• Work closely with other departments to ensure effective IT asset management.
• Provide deskside management, touch support, local IT, imaging, O365 support, and investigate and troubleshoot software and desktop issues. Requirements:
• 6-8 years of experience in ITAM and desktop support.
• Strong knowledge of ServiceNow_ITAM (IT Asset Management).
• Excellent communication and problem-solving skills.
• Able to work independently and as part of a team. About Diverse Lynx LLC:

Diverse Lynx LLC is an Equal Employment Opportunity employer. We promote and support a diverse workforce across all levels in the company.