ServiceNow ITOM Developer Expert

About the Job

This role involves providing overall support, maintenance, and development of ServiceNow instances. The successful candidate will engage with business stakeholders to share ServiceNow capabilities, gather requirements, and provision relevant capabilities within the platform.

Key Responsibilities

• Administer, develop, and maintain ServiceNow instances
• Serve as a subject matter expert for the ServiceNow platform, including its architecture, modules, workflows, and best practices
• Work closely with stakeholders to understand business needs and translate them into technical requirements and solutions
• Lead ServiceNow-related projects, ensuring timely delivery, proper documentation, and adherence to project timelines
• Create and maintain detailed technical documentation of ServiceNow configurations, customizations, and processes
• Develop and support chatbot and mobile interface
• Configure ServiceNow modules – CMDB, Asset management
• Enable auto discovery of IT assets and experience with service mapping
• Enable integrations with IT systems – Azure (ITOM), Intune etc.
• Develop Service Catalogs and workflows
• Enable AI capabilities
• Enhance/customize out of the box modules – Incident/Request/Change/Problem
• Create reports and support end users within the ServiceNow platform
• Recommend improvements where ServiceNow can benefit the organization
• Collaborate with IT peers to drive automation and improve existing support processes
• Experience with IT monitoring capabilities – monitoring and logging tool (PRTG)
• Proficient in Windows administration – Active Directory and PowerShell scripting

Requirements

• Bachelor's degree in computer science or a related field
• 10+ years' experience in the IT industry, with expertise in ServiceNow administration, development, and IT operations in general
• ServiceNow certification is desired
• Experience with cloud systems (AWS, Azure) and networking technologies
• Proficiency in ServiceNow scripting languages, such as JavaScript, and Glide
• Strong understanding of ITIL processes and best practices
• Strong network and server background, with IT monitoring experience (PRTG, Logic monitor etc.)
• Strong communication and collaboration skills