ServiceNow Platform Owner

Duties and Responsibilities:

As an IT Asset Management Director, you will be responsible for the following duties and responsibilities:

• Act as ServiceNow platform owner, converting the strategic direction from executive sponsors into implementation plans
• Direct the implementation and maintenance of the company's IT hardware and software asset management programs, including inventory management and disposal
• Maintain a software compliance program, to include interpretation of software Product Use Rights and Terms and Conditions of License Agreements, creation of a company-wide education program to communicate the importance of software compliance, facilitation of internal software audits to detect unauthorized/unlicensed software, and support of software audits conducted by software suppliers
• Analyze software and hardware compliance reports to identify trends, potential issues and areas of opportunities; communicate results and recommendations to senior management
• General support, administration, and maintenance of the CMS, coordinate application and platform upgrades, review critical incident outage resolution results and responses, facilitate communication and engage business and IT management to encourage CM efforts, review and approve changes to the CMS infrastructure, educate employees about CM services, concepts, policies, and procedures, and review and publish configuration management reporting