Senior ServiceNow TSM

Job Description Overview

We are seeking a highly skilled Senior ServiceNow (OMT) Developer to join our team. This individual will have a deep understanding and hands-on experience with ServiceNow OMT and ITSM, as well as its interaction with BSS/OSS systems. Key Responsibilities

• Interact effectively with Client executives to own RFPs, define, and manage requirements
• Lead requirements tracking with technical-functional capabilities and work with multidisciplinary teams in large digital transformation programs to deliver ServiceNow solutions Requirements
• Bachelor's degree or foreign equivalent required from an accredited institution
• At least 4 years of experience in Information Technology
• Experience with ServiceNow OMT and ITSM, and its interaction with BSS/OSS systems including ServiceNow modules CSM/FSM in Enterprise/Consumer/Federal segments
• Understanding of Agile way of working Preferred Qualifications
• 5+ years of hands-on technical design, development, and deployment experience with the ServiceNow platform
• Lead development team members and provide technical mentorship
• Configuration/customization of the ServiceNow system, including creating workflows and ServiceNow catalog configuration
• Build service requests from customer requirements including requests, request items, and tasks using workflows to manage data flows from the customer to support teams
• Perform integrations using Custom API/KAFKA/Integration Hub/TMF Open APIs and process automation using ServiceNow workflows covering Fallout and Jeopardy management Technical Skills
• Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system
• Experience working with relational databases, domain separation
• Experience integrating external systems with ServiceNow using integration solutions, including ODBC, REST, SOAP, LDAP, SSL, KAFKA, Midserver Collaboration and Communication
• Analyze problems faced by customers and participate in discussions with stakeholders to understand issues
• Communicate effectively with client stakeholders and team members Working Conditions

The job requires sitting and working at a computer for extended periods of time. The ability to communicate by telephone, email, or face-to-face is essential. Travel may be required based on job requirements.