ServiceNow Tools Developer/Maintainer; Mid

Job Title:

ServiceNow Developer and Administrator

Overview:

We are seeking a highly skilled ServiceNow Developer and Administrator to join our team at Compass Inc. The successful candidate will be responsible for providing recommendations to clients regarding best practices in ServiceNow workflow automation and usability, as well as monitoring system health and compliance with ServiceNow.

Key Responsibilities:

• Provide recommendations to clients on ServiceNow best practices, workflow automation, and usability.
• Monitor system health and compliance with ServiceNow.
• Create and configure client scripts, business rules, ACLs, etc.
• Coordinate application and platform upgrades.
• Load, manipulate, and maintain data on ServiceNow.
• Provide support for 3rd party data integrations.
• Create ServiceNow reports and dashboards.
• Create, build, and maintain ServiceNow applications.
• Provide recommendations and design support for custom UX/UI development.

Requirements:

• Working knowledge of ServiceNow development, software installation, and configuration, as well as system performance monitoring and tuning.
• Working knowledge and experience with ServiceNow scoped application development.
• Experience with UI Builder, App Engine Studio, or other solutions to deliver custom UX/UI portal pages/interface/web experiences to help drive usability.
• Develop and maintain documentation and technical specifications for IT staff to plan and implement new or upgrades of IT infrastructure.
• Experience providing recommendations to teams and stakeholders on best practices regarding ServiceNow development and use in an enterprise setting.
• Experience in Agile principles and processes.

Skill Requirements:

• Active TS/SCI clearance.
• Able to develop and use complex concepts and processes.
• Performs multiple tasks at a specialist level.
• Lead and/or work with multiple junior/mid-level personnel.
• May be recognized as a Subject Matter Expert (SME).
• Evaluates and recommends new technology and processes based upon cost, risk, and mission.

Preferred Qualifications:

• Working knowledge of ServiceNow workflows, client scripts, or data visualization (reports, performance analytics, UI Builder widgets).
• Working knowledge in Cascading Style Sheets (CSS), Hypertext Markup Language (HTML), JavaScript, Extensible Markup Language (XML), and JavaScript Object Notation (JSON).
• Working knowledge of database administration (DB2, MySQL, MSSQL, etc.).

Work Level:

• Minimal guidance required.
• Management.
• Key member of the team.
• Oversees or monitors task(s).
• Provides issue resolution.

Education/Certification Required:

• DoD 8570 IAT Level II certification.
• Master's degree plus 4 years' experience, Bachelor's degree plus 6 years' experience, Associate's degree plus 8 years' experience, or a minimum of 8 years' experience in a relevant field.