ServiceNow Solution Architect

Position Title: ServiceNow Solution Architect Location: Salt Lake City (Hybrid)

OPT, EAD, and USC

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Position Overview:

We are seeking an experienced ServiceNow Solution Architect to lead the strategic design, implementation, and optimization of ServiceNow across the enterprise. This role will partner closely with cross-functional teams to translate business needs into scalable, robust ServiceNow solutions that drive operational efficiency, enhance student and employee experiences, and align with institutional goals.

Key Responsibilities:

-Architect and deliver scalable solutions across core ServiceNow modules including ITSM, HRSD, CSM, and others. -Design and manage integrations between ServiceNow and enterprise systems (e.g., LMS, SIS, HRIS, identity management platforms). -Collaborate with stakeholders across IT, HR, Student Services, and Compliance to gather requirements, assess current system utilization, and realign platform capabilities with strategic objectives. -Develop and maintain architecture documentation including solution designs, integration diagrams, and technical roadmaps. -Oversee platform upgrades, release planning, and change management processes. -Define and enforce ServiceNow governance, security frameworks, and development best practices. -Provide mentorship and technical guidance to ServiceNow developers and administrators. -Evaluate emerging ServiceNow features and technologies for strategic adoption and innovation.

Qualifications:

-10+ years of experience in enterprise IT, with at least 4+ years in a ServiceNow Architect or Senior Developer role. -In-depth expertise in ServiceNow platform architecture, scripting (JavaScript, Glide), and custom application development. -Strong knowledge of key modules such as ITSM, HRSD, CSM, and Flow Designer. -Proven experience designing and managing system integrations using REST, SOAP APIs, and MID Servers. -Demonstrated success in leading cross-functional projects and communicating complex technical concepts effectively to non-technical stakeholders.

Certifications any one will do -ServiceNow Certified System Administrator (CSA) -Certified Application Developer (CAD) -Certified Technical Architect (CTA) or equivalent