ServiceNow Developer/Integration SME

Note: This is a fulltime and onsite/hybrid opportunity.

Role: ServiceNow Developer/Integration SME

Work location: New York, NY

Job Description

ServiceNow Developer/Integration SME

• Understand the customer s multiple ITSM tools scope/integration and come out with a design and implementation plan for Service Now. Ensure this transformation aligns with other Tower s go-live.
• Hands-on analysis, design, and develop complex functionality in 2 or more functional areas in ServiceNow: Incident Management, Problem Management, Change Management, Self Service Portal, Knowledge Management, Service Catalog, and Requests.
• Hands-on experience in configuring SLA features, Approvals, Notifications, foundation data, and Workflow customization of all above said ITSM features.
• Complete Hands-on experience in developing Business Rules, Client-side scripts/Server-side scripts, Script Includes, Scripting, Flow Designer.
• Hands-on experience in MID Server installation and Configurations
• Hands-on experience in developing Integrations which include Integration Hub, Rest APIs, Azure AD, SSO, E-bonding, Inbound/Outbound Integrations
• Support processes (currently aligned to ITIL best practice)
• Work with customers and understand the current scope for this transformation and come up with a detailed plan with clear timelines.
• Work closely with the team for this new implementation until successful Go-live.
• Should technically lead, handle the issues, front-end customers for status meetings, and drive this implementation team.
• Ensures that all requests from users for assistance are handled promptly and effectively

ABOUT Ztek:

Website:

Ztek Consulting Inc is a minority- and woman-owned business enterprise that leverages a unique blend of human talent, machine learning algorithms, and artificial intelligence to provide customized talent management solutions for clients. Ztek s diversity-focused hiring models have proven successful, particularly in hiring veterans. The company's veteran-focused hiring and deployment program, Z-V.E.T, matches skilled veterans with clients' needs in various areas.

Ztek Consulting | Talent Matters

Ztek is a minority and woman-owned business enterprise that provides customized talent management solutions for clients.