Documentation Expert for ServiceNow

We are looking for a highly skilled technical writer who can analyze existing and potential content, focusing on reuse and single-sourcing opportunities. The successful candidate will create and maintain the information architecture and write easy-to-understand user interface text, online help, and developer guides.

Requirements:

• Minimum (4) years' experience with developing and administering ServiceNow Knowledge Management.
• Minimum (4) years experience in creating user manuals, API documentation, process flows, and other ServiceNow technical documentation, including online help, manuals (system, end-user, training, and instruction), white papers, design specifications, project plans, test plans, business correspondence, how-to-guides, etc.