IT Service Management Professional - ServiceNow

About Us

We're a leading organization in the field of IT Service Management, and we're seeking a highly skilled ServiceNow developer to join our team in Philadelphia, Pennsylvania. As a hybrid IT specialist, you'll work on developing business requirements, designing and testing ServiceNow solutions, and collaborating with team members to improve system quality and scalability.

Key responsibilities will include participating in the development of business requirements, designing and testing ServiceNow solutions, and collaborating with team members to improve system quality and scalability. You'll also need to standardize ITSM development, manage change requests, and maintain knowledge management.

As a hybrid IT specialist, you'll work in a remote and in-person environment and will need to communicate complex technical concepts to both technical and non-technical stakeholders. This is a fantastic opportunity to work with a talented team and contribute to the development of innovative ServiceNow solutions.

Key Responsibilities

• Develop business requirements and ensure a thorough understanding of business needs and processes.
• Design and develop ServiceNow solutions that deliver new system capabilities, system enhancements or defects.
• Standardize ITSM development, change requests, release management, and knowledge management.
• Collaborate with team members to improve system quality and scalability.

Requirements

Required Skills and Qualifications

• 9+ years of experience in IT Service Management.
• Experience with integration between ServiceNow and other systems/platforms.
• Knowledge of ServiceNow scripting, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes.
• Ability to create technical design documents and user documentation.
• Excellent communication skills.

What We Offer

This is a full-time/W2 only position. We offer competitive salaries and benefits packages. If you're passionate about IT Service Management and ServiceNow, we'd love to hear from you!