ServiceNow Specialist

ServiceNow Technical Specialist for NCDOT/NCDMV citizen-facing ServiceNow Public Sector Digitial Services/Customer Service Management (PSDS/CSM) applications - Candidates must reside in NC, preferably within commuting distance to Raleigh.

We are seeking an experienced and highly motivated ServiceNow Developer to join our dynamic team. The ideal candidate will have a strong background in designing, developing, and implementing ServiceNow applications and solutions. You will be responsible for customizing and configuring the ServiceNow platform to meet business needs, as well as providing ongoing support and maintenance

Key Responsibilities:

• Design and Development: Create and manage ServiceNow applications and modules, including form design, workflow creation, and custom scripting.
• Configuration: Customize ServiceNow modules and applications to fit the specific needs of the business, including incident management, change management, problem management, and more.
• Integration: Develop and maintain integrations between ServiceNow and other systems or platforms using web services, APIs, or other integration tools.
• Troubleshooting and Support: Identify and resolve issues with the ServiceNow platform, including debugging and troubleshooting problems with scripts, workflows, or integrations.
• Documentation: Develop and maintain technical documentation for ServiceNow configurations, customizations, and integrations.
• Collaboration: Work closely with business analysts, project managers, and end-users to understand requirements and provide solutions that meet their needs.
• Best Practices: Implement best practices for ServiceNow development and administration, including coding standards, testing procedures, and change management processes.
• Upgrades and Maintenance: Participate in system upgrades and maintenance activities, ensuring minimal disruption to business operations.

Skill Matrix:

• Proven ServiceNow experience Required 3 Years
• Web applications, networks, protocols and email (SMTP, POP3) Required 3 Years
• Basic understanding of ITIL v3 methodologies Required 3 Years
• Understanding of enterprise IT architecture Required 3 Years
• Working knowledge of relational databases Required 3 Years
• Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.) Required 3 Years
• Impeccable time-management and record keeping Required 5 Years
• The ability to take complex end-user requirements to code Required 5 Years
• A positive can-do attitude & willingness to learn Required 5 Years
• A strong personal commitment to quality service Required 5 Years
• The ability to work independently and with a team Required 3 Years
• LDAP directories, such as: Active Directory, eDirectory, OpenLDAP. Required 3 Years
• Excellent communication Required 5 Years